Browse current Freshworks openings that JobDrop found directly from the company's careers source.
1. Impact You Can Create Strategic Business Navigation: Act as a critical co-pilot to organizational leaders, transforming raw financial metrics into a strategic compass that drives operational efficiency and business growth. Agile Forecasting: Master financial predictability across market shifts by engineering dynamic
We are looking for a driven and polished Investor Relations professional to join our Finance team. Reporting to the VP of Investor Relations, you will shape how the investment community understands our business, growth strategy, and financial performance. This is a high-visibility, cross-functional role at the int
We are seeking a Sr. Staff / Principal AI Systems Engineer to build, scale, and operate the AI Agent Platform that powers reasoning-driven assistants and autonomous agents across Freshworks — and to make that platform operate itself. You will own the systems architecture and engineering of a multi-tenant agent runtime
As an HR Operations Manager, you will be responsible for delivering efficient, scalable HR operations that support the employee lifecycle. You will partner across HR, Payroll, IT, Legal, and business teams to improve processes, optimize HR technology, and leverage AI-driven solutions to enhance operational efficiency a
Freshworks is looking for a highly motivated and experienced Director of Product Management for our AI team. This role will be pivotal in driving our AI Agent product line forward focusing on employee experience including IT Service Management, HR Service Management, and IT Operations Management. The role requires a go
Key Responsibilities: • Manage lead operations, including lead routing, assignment updates, and enrichment processes to ensure timely and accurate lead distribution. • Handle ticket management by addressing and resolving requests related to lead assignment, campaign execution, and system updates. • Assist in basic repo
Impact You Can Create Accelerate Revenue Growth: Drive continuous revenue expansion within your assigned portfolio by identifying high-value opportunities and consistently over-achieving quota. Transform Client Relationships: Pivot standard accounts into strategic partnerships, establishing yourself as a trusted adviso
We’re looking for a high-impact AP Lead to own and scale global Accounts Payable operations. This role goes beyond transaction processing — you will drive automation, controls, stakeholder experience, and operational excellence across the invoice-to-pay lifecycle. You’ll partner closely with Finance, Procurement, Tax,
The Account Management team partners with existing customers to maximize the value of their Freshworks investment while driving long-term revenue growth. As a Senior Account Manager, you will nurture strategic customer relationships, identify expansion opportunities, and position Freshworks as a trusted business partne
Roles & Responsibilities Vision & Strategy: Define and drive the long-term design vision and strategy for integrated product portfolios. User advocacy: Champion a deep understanding of users to ensure products are not just functional, but indispensable. Cross-functional alignment: Collaborate with senior leader
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention. IC2: Spe
As a Staff Software Engineer (IC4) within the Systems team, you will act as a principal technical architect and champion for our foundational infrastructure. You will be responsible for defining the technical direction of our core distributed systems, solving complex scaling paradigms, and engineering high-throughput,
At Freshworks, we build uncomplicated service software designed to eliminate friction and reduce business complexity. As a Lead Full Stack Engineer (IC3), you will be the driving force turning this vision into high-performance software—engineering robust backend systems and responsive frontend layers that deliver excep
At Freshworks, we build uncomplicated service software designed to eliminate friction and reduce business complexity. As a Lead Full Stack Engineer (IC3), you will be the driving force turning this vision into high-performance software—engineering robust backend systems and responsive frontend layers that deliver excep
At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Staff Full Stack Engineer (IC4) , you will architect the end-to-end systems that drive our global SaaS products, balancing complex distributed backend infrastructure with highly responsive, scalable frontend appli
As a Machine Learning Engineer in the Agentic AI team, you will be at the forefront of the next paradigm shift in artificial intelligence. You will transition from static models to building autonomous, goal-driven intelligent agents capable of dynamic reasoning, tool execution, and complex workflow orchestration. Your
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention. Experien
We are seeking a Backend AI Platform Engineer to lead the development of core backend services powering our Agentic AI Platform. In this role, you will be the primary technical driver for building reasoning-driven agents, multi-agent orchestration, and outcome-based workflows. You will collaborate with the Principal AI
As the Director of Sales for the UK & Ireland, you will assume strategic oversight of our Enterprise New Business division. This is a critical leadership appointment responsible for engineering a scalable, high-performing revenue operation across our most mature market segment. Operating from our flagship London of
  Working with cross-functional teams (developers, product managers, product researchers, content designers, fellow designers) to drive design vision and strategy that meets the needs of our users Applying strategic thinking to visualize ideas and concepts and communicate them effectively and compellingly for inte
As a Lead Account Executive based in Singapore (MY territory) , you will drive growth and consistently exceed revenue goals within your assigned territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the r
Freshworks is looking for an exceptional Senior Manager of Solutions Engineering to lead our North America Verticals Solutions Engineering team, supporting Manufacturing, State & Local Government, Education (SLED), and Canada. This is a highly strategic leadership role responsible for developing and scaling a team
Freshworks is looking for an exceptional Manager of Solutions Engineering to lead our Enterprise Solutions Engineering team in North America, focused on organizations with 1,000 to 5,000 employees. This is a high-impact leadership role responsible for developing and scaling a team of Solutions Engineers who partner wit
We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with
As a Account Executive based in Singapore, you will drive growth and consistently exceed revenue goals within PH territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and technical stakeholders across d
As a Manager, Solution Engineering, you will lead and develop our Solution Engineering team in Germany. You will be responsible for building a high-performing team, hiring against growth plans, developing a scalable Solution Engineering strategy, and ensuring resources are effectively aligned across key territories in
As a Lead Product Designer (IC3) for Freshservice—our flagship Employee Experience platform—your mission is to transform highly complex, enterprise-grade workflows into seamless, intuitive, and delightful experiences. In this role, you won't just design interfaces; you will lead strategic design initiatives, champion u
As a Lead Account Executive based in Singapore, you will drive growth and consistently exceed revenue goals within your assigned territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and technical stake
As a Staff Product Manager for the IAM and Data Platform, you will serve as a highly experienced individual contributor recognized for your deep technical and domain expertise. In this role, you will tackle Freshworks' most complex, ambiguous, and technically challenging platform problems, driving broad organizational
Freshworks is on a trajectory to $1B+, and our Business Development team is the tip of the spear. We are looking for a Data driven Manager of Business Development who lives at the intersection of Startup Hustle and AI Innovation. This isn’t a "sit back and report" management role. You are a Player-Coach. You will archi
The Senior Tax Manager, will serve as a key member of the global tax team and provide technical leadership in all aspects of U.S. international tax compliance, provision, planning, and business support. This role will partner closely with Finance, Accounting, Treasury, Legal, FP&A, and external advisors to manage t
The Cybersecurity Risk & Compliance function is responsible for evaluating security and compliance risks within the organization. They set up security benchmarks, verify adherence to these standards across all internal sectors, and promote a culture of information security throughout the company. As a member of our
At Freshworks, we build uncomplicated service software designed to eliminate friction and reduce business complexity. As a Senior Full Stack Engineer (IC2), you will be a key builder turning this vision into high-performance software—developing robust backend components and responsive frontend layers that deliver excep
As a Lead Data Scientist with a focus on Generative Artificial Intelligence (GenAI), you will be at the forefront of pioneering innovative applications of data science and machine learning in employee engagement. You will lead efforts to leverage GenAI techniques to solve complex challenges, transitioning the next gene
At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Staff Full Stack Engineer (IC4) , you will architect the end-to-end systems that drive our global SaaS products, balancing complex distributed backend infrastructure with highly responsive, scalable frontend appli
At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Senior Staff Software Engineer - Full Stack , you will serve as a premier technical leader architecting the end-to-end systems that drive our global SaaS products. In this role, you will masterfully balance comple
Freshworks is seeking a Customer Success Lead to manage and grow relationships with some of our largest Mid-Market and Enterprise customers. This is a senior individual contributor role focused on driving strategic customer outcomes, retention, product adoption, and growth across a portfolio of key accounts.  As a
Role Overview Senior individual contributor responsible for building and scaling Freshworks' GSI partnership programme across India-headquartered global SIs. This is a build role; the foundation does not exist at scale. You will establish it.   Responsibilities Own the GSI partnership strategy for TCS, Wipro, Info
We are seeking a highly motivated and customer-centric Lead Account Executive Level to join our growing inbound sales team focused on the NA market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a
About this role: This is a pivotal individual contributor role at the heart of Freshworks’ UK channel growth strategy. As SI Partner Manager, you will own the full lifecycle of our Systems Integrator business in the UK — from prospecting and signing new mid-tier SI partners through to driving active pipeline and revenu
We are seeking a collaborative and highly motivated Digital Marketing Specialist to execute and support our global digital outbound marketing programs. The ideal candidate is a skilled growth and demand generation contributor who is recognized as a reliable resource. You will support the execution of complex, cross-fun
At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a  Mid-Market Account Executive  who's passionate about building relationships, solving meaningful problems, and shaping the future of work.  In this role, you'l
At Freshworks, we're introducing AI across our go-to-market organization to accelerate how we understand buyers and act on revenue signals.  As a key member of the Web & Revenue Marketing team, you will build the internal agents, workflows, and intelligence systems that help our frontline teams operate more ef
Freshworks is seeking a high-impact Partner Marketing Manager to drive growth across our Americas channel ecosystem, spanning resellers, VARs, and distributors in North America (US) and LATAM (Brazil, Mexico, Subtropical South America). This role serves as the GTM engine behind our partner-led growth, accelerating pipe
As a Regional People Business Partner (PBP), you will play a pivotal role in fostering a positive and productive work environment within several North America functions. This position involves collaborating closely with HRBP and functional leaders to develop and implement strategic Talent initiatives, ensuring the alig
Freshworks is looking for a self-motivated Lead Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks. Lead Sol
We are seeking an exceptional Vice President, Billing & Renewals to lead and transform a mission critical function that sits at the intersection of customer experience, monetization, and recurring revenue growth. This executive leader will be responsible for modernizing Billing & Renewal Operations into a scala
The Opportunity We're looking for a Sr/Vice President of Corporate Communications to own and evolve Freshworks' narrative in the market globally, across every channel, and at every altitude. This is a rare seat: one where you're expected to think in long-term story arcs and get in the weeds on a Reddit thread or a nich
Key Responsibilities: • Manage lead operations, including lead routing, assignment updates, and enrichment processes to ensure timely and accurate lead distribution. • Handle ticket management by addressing and resolving requests related to lead assignment, campaign execution, and system updates. • Assist in basic repo
As the most senior individual contributor within our data engineering organization, the Principal Staff Engineer – Data will define the long-term technical vision for Freshworks' data platform. This strategic leader will orchestrate architectural decisions across data ingestion, processing, storage, governance, analyti
We are seeking an experienced Director, FedRAMP Program, to lead our federal compliance and authorization program for our SaaS cloud service offerings. This role reports directly to the Chief Information Security Officer and owns the end-to-end FedRAMP journey, from readiness and authorization planning through 3PAO ass
The Senior Director of Marketing Intelligence & Decision Science will lead the evolution of Freshworks’ marketing intelligence and performance ecosystem. This leader will transform how Marketing measures performance, generates insights, predicts outcomes, and drives decision-making across the business. This role co
Freshworks is seeking a seasoned Third Party Risk Management (TPRM) professional to join our Cybersecurity GRC team. This is a senior individual contributor role responsible for designing and operating a robust, scalable TPRM programme that keeps pace with Freshworks' rapid growth and expanding regulatory obligations.
The Role The Freshworks People team shapes experiences that maximize the potential of our people. Based in London, this Senior Manager, Employee Relations role is a key member of our global ER leadership team, owning the employee relations agenda across Europe and the United States.   You will co-create ER strateg
Impact you can create Architect From Scratch: Take complete ownership of building multi-tenant, cloud-native applications from scratch and guiding them through multiple production iterations. Guarantee Production Excellence: Ensure mission-critical systems achieve high availability (99.99%+), robust security, and deep
Freshworks is looking for a Senior Product Marketing Manager to own the go-to-market strategy and narrative for our core service management products (Freshservice and Freshservice for Business Teams). These are the largest, highest-visibility products in the Freshservice portfolio—the foundation of how we compete, how
Freshworks is seeking a Principal AI Solutions Engineer to serve as the AI technical leader for our North America Employee Experience business. This is a highly strategic, customer-facing role focused on accelerating AI revenue growth, helping customers realize measurable business outcomes from AI investments, and scal
Freshworks is seeking a Principal AI Solutions Engineer to serve as the AI technical leader for our North America Employee Experience business. This is a highly strategic, customer-facing role focused on accelerating AI revenue growth, helping customers realize measurable business outcomes from AI investments, and scal
We are looking for an experienced an Account Manager - Mid Market who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach, a successful track record growing and on-boarding clients